faq
General
Looking for general information about Primabad? Here you’ll find answers to frequently asked questions about prices, delivery times, Primabad dealers, and purchasing options for consumers.
Where are the prices listed for the items?
For pricing information on our furniture, please visit our collection page and download the “Price List” PDF file for the relevant series. This document lists our suggested retail prices, including VAT. For a quote, we kindly refer you to one of our Primabad dealers in your area.
What is the delivery time for furniture if I order it from Primabad?
Currently, our average delivery time is four to six weeks, but this depends on the specific items you order and the time of year. For this reason, we recommend that you always discuss the delivery time with your Primabad dealer.
Does Primabad also supply other bathroom items that aren’t listed on the website, such as shower enclosures, bathtubs, etc.?
Primabad only supplies bathroom furniture and related accessories. This includes: vanity tops, base cabinets, mirrors/mirror cabinets, lighting, and tall and short cabinets. Unfortunately, we do not supply faucets or other shower and bathtub-related items.
Where can I go to see the Primabad furniture?
Where can I go to view Primabad furniture? Click this link to find the Primabad dealer nearest you. All our dealers have a showroom featuring at least two Primabad display units and the professional tools needed to give you a clear and concise idea of what Primabad can do for your bathroom. If you’re still unsure or have additional questions, you’re always welcome to visit our factory showroom in Veghel (by appointment only).
How do I become a Primabad dealer?
Are you an enthusiastic plumbing specialist with a showroom who is interested in carrying our product line? If so, please feel free to contact our sales team to discuss becoming a dealer.
As a consumer, can I shop at Primabad?
Unfortunately, as a consumer, you cannot order bathroom furniture directly from Primabad. This is because we work exclusively with a network of authorized dealers, so that we can guarantee the professionalism of our dealers to you. You can easily find your nearest Primabad dealer by clicking this link.
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Maintenance
Find out everything you need to know about caring for your Primabad countertop here. Whether you choose ceramic, Cerablad, concrete, mineral marble, or solid surface, you’ll find all the tips and guidelines you need here. You’ll also find information on caring for base cabinets, mirrors, and lighting.
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Return Policy
Curious about Primabad’s return policy? Here you can read all about returning products, the terms and conditions, and the steps you need to follow.
I bought a Primabad bathroom cabinet. Can I return any items I don’t want?
Bathroom furniture is made to order, and unfortunately, once it has been delivered, we cannot accept returns. However, we may accept returns of recently delivered accessories—such as lighting fixtures, towel racks, etc.—that have not yet been installed or used. Please check with your Primabad dealer for more information.
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Service
At Primabad, we strive to provide the perfect bathroom cabinet. If something does go wrong, you’ll find all the information you need here about our warranty, service, and how we can assist you.
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Inspirationbook
Curious about the Primabad Inspiration Book? Here you can find out what the book is about and where to request a copy.
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Montage
Do you want to remove a drawer, adjust doors or drawers, or are you looking for assembly diagrams? Here you’ll find all the instructions and technical information you need for a smooth installation.
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Website
Do you have questions about using the Primabad website? Here you’ll find answers, helpful tips, and information about the Primabad portal.
Didn't find the answer to your question? Please contact us
With a 10,000 m² factory floor, 1,200 m² of office space, and state-of-the-art machinery, we’re well-equipped. But the real craftsmanship lies in our team. From design to the first cut, assembly, and shipping. We make sure your bathroom furniture is perfect down to the last detail.
Marc and 25 other specialists are here to help you.
